![]() ![]() Unfortunately, I was wrong.Ī series of airline flight schedule changes - thank you Frontier - changed my travel date and shuttle departure several times. I thought that would be my last interaction with the Epic Mountain Express scheduling staff. I called after I was an Active Employee and received a refund of the fare difference. When I booked my shuttle, I was in Seasonal Inactive Status and didn't receive the full Active employee discount. "I want to make sure that you know that Kassidi provided great support with a number of schedule changes for my DEN to Breckenridge Epic Mountain Express Shuttle Saturday, 11 December 2021. Kassidi Torbett, Hospitality Central Reservations Lauren is one of the best leaders I have worked with or had as an employee in all my years in food and beverage." Lauren always has the best attitude no matter the section she is given or the circumstances of that day. " Lauren has gone above and beyond since day one with her team, as a leader and with her customers. Lauren Rossiter, T- Bar One Ski Hill Place Between all parties involved, this truly created an Experience of a Lifetime for Lilly and her family. Jeff called Epic Mountain Gear in Frisco to ensure they had the board best for Lilly, and drove over first thing the next morning to pick up the board and have ready for Lilly at 10am for opening. However we did not have the correct size board in store. Jeff took care of Lilly in store and fit her boots. Before the guest came into our Breck Sports on Main St location, Kyle Powell, our Store Manager of Beaver Run Rentals, connected directly with Jeff in advance on the ask. One guest specifically, Lilly, Move United granted her a gift with a new snowboard set up. "This week, we supported a group with Move United. Great support for all employees, great team player. "He is a very hard worker, goes above and beyond his position. EpicService is creating an emotional connection with our guests and colleagues through each interaction in every phase of their journey, seeing opportunities to create the memorable moment that culminates in an Experience of a Lifetime.īrady was nominated by his manager Jessica Morales. This program recognizes individuals who provide an Experience of a Lifetime to an external guest or fellow employee. The EpicService Award is the highest level of recognition for guest service at Vail Resorts. Congratulations and thank you to this month's EpicService nominees.
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